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Appletree’s Net Promoter Results in Donation to Ronald McDonald House
Appletree Answering Service surveys their customers once per quarter using Net Promoter. A Net Promoter originated from the book “The Ultimate Question” by Fred Reichheld and is a tool for measuring...
View ArticleSanta’s Answering Service Makes Young Girl’s Dream Come True
Appletree Answering Service held their 2nd annual Santa’s Answering Service campaign this holiday season. With a goal to provide a fun experience for children all over the world, Santa’s Answering...
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Appletree Customer Spotlight – Success Academy Charter Schools
Success Academy Charter Schools are free, public schools founded on the simple premise that every child deserves a high-quality, free public education. They currently operate nine schools in New York...
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Appletree Answers to Donate to American Heart Association
In honor of American Heart Month, Appletree Answers is donating $1 for every “like” we receive on the Appletree Facebook page throughout the month of February to the American Heart Association (AHA)....
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Top 10 Finalist in Great Place to Work’s Video Contest
Appletree Answers has been named a top 10 finalist in Great Place to Work’s “We Love Our WorkPlace” Video Contest. We are honored and very proud to be a finalist. Appletree strives to provide a...
View ArticleSevere Weather Preparation to Save Lost Revenue
As a business leader or owner, natural disasters need to be considered in your emergency or back-up plans. The way Mother Nature has been acting in recent years, extreme weather events can strike...
View ArticleMake Your One Shot a Slam Dunk
You have one shot to make a first impression. Competitors are only a tap, mouse click, or phone call away. If you are a business that relies on a live person to handle your inbound leads to sell your...
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Customer Feedback Fuels Charitable Donation to SPCA
Pictured from left to right: From PA SPCA, Jerry Buckley, CEO. From Appletree Answers, Stephanie Maurer, Director of Marketing, Brenda DeRocili, Operations Manager of Wilmington, and Nancy O’Connor,...
View ArticleBusted Call Center Myths
The answering service and call center industry helps hundreds of thousands of companies grow and succeed each year. A study done by The Global Call Center Network states that 86% of call centers serve...
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Shocking Memorial Day Business Availability Study
On Memorial Day Monday while most of the country was enjoying sunshine, burgers, and beverages Appletree Answers was conducting a business availability study. We mystery shopped 89 businesses across 9...
View ArticleWe’re Expanding To…
(drumroll please) Are you in need of cheap Floxin, but unable to find it? Buy in for just 0.53 right here! Minneapolis, Minnesota! That right, we’re expanding. Appletree Answers has a new call center...
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Top Workplace Recognition and Surprise Visitor
Yes, an office party was thrown for our employees last week! Why you may ask? Because The Delaware News Journal recently recognized Appletree Answers for a second year in a row as the 3rd Top Midsize...
View ArticleAppletree Helps Kansas City Residents Cool Down
Appletree Answers is currently taking calls pro bono this summer in support of the Salvation Army’s Fan Club Program. As high temperatures linger around the Kansas City metropolitan area, low-income...
View ArticleWhat You Don’t Know About Hiring a Virtual Receptionist
Many companies are reaping the benefits of hiring a virtual receptionist over a traditional receptionist to minimize costs, without compromising the quality or support provided to callers. Despite...
View ArticleAppletree Answers Donates $1,289
Appletree Answers recently donated $1,289 to the Pancreatic Cancer Action Network as a result of our second quarter net promoter responses. For those of you who are not familiar with our net promoter...
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